OUR PRIVACY POLICY
Nelson CARES Society believes it is important to protect the privacy of the people in the community we serve. That is why privacy and confidentiality of personal information is one of our organization’s core values. We are committed to meeting the privacy standards set out by the federal government’s Personal Information Protection Act, or PIPA.
THE ACT OUTLINES THE PRIVACY PRINCIPLES ORGANIZATIONS SHOULD ADHERE TO:
- Be accountable by establishing privacy policies and responsibilities
- Let persons know why information is being collected, and how it will be used
- Ask for consent for information to be collected, for its use and disclosure
- Only gather information required for identified purposes
- Limit the use, disclosure and retention of data; data no longer required is destroyed
- Be accurate by keeping frequently used information up-to-date
- Appropriate safeguards will be put in place to ensure sensitive information is secure and under controlled access
- Privacy policies and practices are communicated openly to the public
- Individuals have access to personal information gathered about them
- Provide a complaint procedure
- Invite feedback, quickly investigate and resolve complaints
If you have any questions or concerns regarding Nelson CARES Society privacy policy, please contact our privacy officer, Sarah Magee, Executive Director of Nelson CARES Society. executivedirector@nelsoncares.ca 250-352-6011 ext:5260
OUR BILL OF RIGHTS
The purpose of the Persons Served Bill of Rights is to ensure the rights of persons served are respected and communicated. Information related to the rights of the persons served will be regularly and appropriately communicated to all individuals (and family members and legal representatives if appropriate), staff and volunteers. This information is included in the Persons Served Bill of Rights as well as several other related policies guiding the delivery of services under the Policy Section “Rights of Person Served”.
- to be treated with dignity and respect
- to make personal choices
- to receive quality care
- to understand and access information that is about me
- to privacy
- to have my personal information handled with confidentiality
- to safety and security
- to be treated equally, free from discrimination
- to be free from abuse, financial or any forms of exploitation, retaliation, humiliation, and neglect
- to speak up and be heard
PROCEDURES
- Persons Served Bill of Rights will be posted at each program site.
- The Rights of Person Served Policies and the Persons Served Bill of Rights will be made available to all persons served (and family members or representatives if appropriate) of the Nelson CARES Society, and will be reviewed with persons served as required.
- All employees and volunteers will be required to make a conscientious commitment to the Persons Served Bill of Rights and ethical codes of conduct by signing the Employee and Volunteer Code of Conduct Form upon the commencement of employment and will be oriented to all Rights of Persons Served Policies.
- Each program area is given the right to further define and communicate the above stated Persons Served Bill of Rights in a manner appropriate to the clients and services provided.