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4 January, 2017

ALL PROGRAM COMPLAINT POLICY

2017-01-04T21:06:56+00:00

PURPOSE: To ensure that the right to formally lay complaints and appeals are clearly communicated to clients and community members. This policy does not address responses to critical incidents. POLICY:  Nelson CARES Society is committed to maintaining good relationships with its clients, neighbours and the community. Every complaint will be received and dealt with respectfully and responded [...]

ALL PROGRAM COMPLAINT POLICY2017-01-04T21:06:56+00:00
4 January, 2017

GUIDING PRINCIPLES FOR DEALING WITH COMPLAINTS

2017-01-04T21:02:19+00:00

Complaints do not necessarily signal crisis The society’s approach to complaints is tempered by a belief that complaints are a natural outcome of providing services. Complaints offer an opportunity for change and improvement. Wherever possible, complaints should be resolved by the affected parties  Parties affected by a complaint should, whenever possible, participate in addressing and [...]

GUIDING PRINCIPLES FOR DEALING WITH COMPLAINTS2017-01-04T21:02:19+00:00
4 January, 2017

COMMUNITY COMPLAINTS

2017-01-04T21:07:15+00:00

Nelson CARES Society encourages community members who have concerns/complaints about the society’s services or delivery of services to contact the appropriate Program Supervisor/Coordinator either in person or via telephone to discuss their concerns/complaints.  All concerns/complaints will be heard and responded to in a timely manner.  Resolution of verbal complaints will be recorded and submitted to [...]

COMMUNITY COMPLAINTS2017-01-04T21:07:15+00:00
4 January, 2017

CLIENT & FAMILY SERVICE DELIVERY COMPLAINTS

2017-01-04T21:07:45+00:00

When a client (or client’s family member) wishes to complain about the society’s services or facilities, they will be provided with a copy of the Complaint Policy including the Complaint Form (at the end of this policy). Staff will advise the complainant to direct his/her complaint using the following steps: Step 1:    Try to resolve the problem by [...]

CLIENT & FAMILY SERVICE DELIVERY COMPLAINTS2017-01-04T21:07:45+00:00
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